When a tenant calls in or submits a maintenance request via their online tenant portal our first priority is to determine if this is an issue that can be solved over the phone. Eliminating the need to dispatch one of our preferred vendors.
In a lot of cases, this avoids major issues and an expense to our clients. For example, if a tenant calls in to notify us that their garbage disposal is no longer working one of our maintenance coordinators will walk them through the process of resetting the garbage disposal or unclogging it with the supplied tool. This is just one of the many ways we always put our clients first even if it takes a little more time and effort to stay on the phone with the tenant until the issue is resolved.
